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What can I do if I am receiving spam text messages on my cell phone?
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Beginning in 2004, the federal CAN-SPAM law made it illegal to send unsolicited commercial text messages. The Federal Communications Commission (FCC) has compiled a list of websites to which marketers may not send unsolicited e-mail because the messages go to wireless devices. This list was compiled with the help of the cell phone carriers.
If you are receiving unwanted messages, it is important to notify your phone carrier so they can get an idea of the scope of the problem. But remember, text messages from your phone carrier regarding your account are not considered "spam" within the meaning of the law.
You can report unwanted text messages to the Federal Communications Commission (FCC). The FCC cannot award monetary or other damages and does not settle individual consumer complaints, but it can issue citations or impose fines against those violating the CAN-SPAM Act, the Telephone Consumer Protection Act, the National Do-Not-Call Registry, and the FCC's related rules.
You may file a complaint with the FCC by:
E-mail : [email protected]
Online : www.fcc.gov/cgb/complaints.html
Telephone : Voice (888) CALL-FCC, or (888-225-5322)
TTY (888) TELL-FCC, of (888-835-5322)
Mail :
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaint Division
445 12th Street, SW
Washington, DC 20554
The FCC asks that you include the following in your complaint:
- Your name, address, and daytime telephone number
- The telephone number or e-mail address at which you received an unsolicited commercial message or call, or an autodialed call
- As much specific information about the message as possible, including:
- the date and time you received the message
- the identity of the company that sent the message to you
- the products or services that were promoted in the message
- the sender's e-mail address and any other e-mail addresses, street addresses or telephone numbers that may be referenced in the message
- a description of any contact you may have had with the entity that sent the message, including whether you have done business with that entity before receiving the message/call and any steps you may have taken to reject future messages.
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